We offer free UK mainland delivery on all orders over £40. Orders under £40 are subject to a £4.99 charge.
We currently do not deliver to the following locations and postcodes:
BT, IV41-49, IV55-56, IM1-9, IM99, PA42-48, PA62-72, PA74-75, PA80, PA41, PA61, PA76-78, PA60, PH40-41, PH42-44, PH17-18, HS9, KW15-17, ZE1-3 or Channel Islands (Jersey & Guernsey), Isle of Wight & Northern Ireland or Worldwide.
We currently send parcels (Maximum 2kg) via UKMail (no signature required), all other parcels are send via YODEL (signature required).
Parcels being send via YODEL and UKMail services can be left in safe place. However, restrictions apply as safe places are at the drivers discretion; if the place to leave them is visible from the road, in a bin or may mean that the parcel can get wet, they will not leave the parcel. However, they will attempted to leave the parcel(s) with a neighbour.
When returning items please enclose the delivery note that was originally sent with the order, or a copy of the purchase email. When returning items please make sure you send the item(s) securely packaged. The customer is responsible for the costs of returning an item, however if the reason for returing the item is due to mypetwarehouse.co.uk's error we will contact the customer to arrange collection.