At mypetwarehouse.co.uk we appreciate your loyalty, that's why every time you shop with us you receive loyalty points, for every £ you spend you receive 1 point and 1 point equals 3p*.

With our new website launched, how you redeem your loyalty points has now changed. If you would like to redeem them, follow the steps below.

1. If this is your first time using our new website you will need to reset your password by CLICKING HERE . Once you've reset your password you can continue with the steps below.

2. Once you've added the products you would like to your basket, go to "My Basket". If you wanted to pay via PayPal, select the yellow "PayPal" button. If you wanted to pay via a Debit or Credit Card select the blue "Checkout Securely" button.

3. If you have selected the "PayPal" option, enter in your PayPal details. Once you've entered all your details select "Continue" this will then take you back to our website to complete the order. On the "Order Summary" page, scroll down to the bottom of the page, you will see your loyalty points displayed and the option to redeem them will appear, click redeem and your loyalty points will automatically deduct from the order total. To complete the order click "Complete Order" and your order will be placed.

(Please note your PayPal email address must be the same as the email address assigned to your mypetwarehouse account in order for loyalty points to appear).

4. If you have selected "Checkout Securely", on "Your Account" page enter your email address and your new reset password, then select "Login". This will take you to the "Delivery Details" page, enter in your delivery and billing address information, then select "Order Summary". You will now be able to select your payment method and add any additional information to your order. Scroll down to the bottom of the page, you will see your loyalty points displayed and the option to redeem them will appear, click redeem and your loyalty points will automatically deduct from the order total. To complete the order click "Complete Order" and your order will be placed.

*Terms and Conditions Apply